Privacy Policy

---

Our contact details 

Name: Eilish Shepherd

Address: 20 Portway Drive, Matlock, DE4 3TS

E-mail: info@peakpatisserie.co.uk

Date: 23/01/2021

What is personal data?

Personal data is any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.

The type of personal information we collect 

We currently request to collect and process some or all of the following information:

• Name 
• Email address
• Postal address
• Phone number
• Social media details
• Information about your preferences and interests

When you visit https://www.peakpatisserie.co.uk or https://peakpatisserie.godaddysites.com/ we collect the following data with your consent;

• Browser Location;
• IP Address;
• Which website you visited before the session;
• Which website you visited after the session;
• How long your session lasted;
• Which pages you visited during your session.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Contacting us regarding a product or service
• Entering into a contract with us to provide a product or service
• Purchasing a product or service

We use the information that you have given us in order to:

• Supplying our products and services to you
• Personalising and tailoring our products and services to you
• Replying to emails and messages from you
• Market research
• Gathering feedback to help us continually improve our products and services
• Responding and communicating with you on particular social media websites and apps that you contact us through first

We will not share this information with any other individuals or organisations.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting info@peakpatisserie.co.uk 
• We have a contractual obligation.
• We have a legitimate interest.

Our use of Cookies

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. 

Before Cookies are placed on your computer or device, you will be shown a banner along the bottom of your screen requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

How we store your personal information 

Your information is securely stored in the UK.

We do not keep your data for longer than is necessary for the purposes outlined above. Data is therefore retained for the following time periods:

• Data obtained from contact forms will be retained for 12 months from last correspondence
• Information obtained via social media messaging services and apps will be retained for 90 days from the last correspondence or 90 days after your product/service has been fulfilled, whichever is longer
• Information obtained under any contractual arrangement (e.g. customers) will be retained for 36 months from last correspondence

We keep your data for the time periods outlined above and for as long as we have your permission to do so. We will then dispose of your information by permanently deleting any files, emails or messages that relate to you, your contract or purchase of our products and services.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information. 
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us via info@peakpatisserie.co.uk, 20 Portway Drive, Matlock, DE4 3TS if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@peakpatisserie.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk